Legal

Complaints and Dispute Resolution

Last updated: 16 June 2026

If you are not satisfied with a product or service, contact Heritage Timepieces AB first.

Email:

Please include:

name,
order number or enquiry reference,
description of the issue,
photos or documents,
preferred resolution.

Heritage Timepieces AB will review the complaint and respond as soon as reasonably possible.

If a dispute cannot be resolved directly, consumers may have the right to refer the matter to the Swedish National Board for Consumer Disputes (ARN) or another competent consumer dispute body where applicable.

These terms are governed by Swedish law, subject to mandatory consumer protection rules.

Please note — The Vault is not a live inventory list. Watches shown are not automatically available for immediate purchase. Current availability, price, condition, documentation and transaction structure must be confirmed in writing by Heritage Timepieces AB through direct dialogue.